Each order placed by the Client shall be preceded by a free quotation issued by the Service Provider, based on the documents to be translated or the information provided by the Client.

The quotation sent by the Service Provider to the Client by regular or electronic mail specifies in particular:

•  The number of pages or words submitted for translation;
• The translation language;
• The way in which the translation service was priced. The latter is invoiced either on a flat-rate basis, on an hourly rate basis, or on the basis of the Service Provider’s rate in force on the day the quotation is drawn up, in particular per source word (i.e. per word contained in the text to be translated) or per target word (i.e. per word contained in the translated text) according to the Analyze File Report in RWS Group’s SDL Trados Studio software (or any other mutually agreed upon tools), per line, page or hour.
• The delivery time of the translation service;
• The format of the documents to be translated in case of a specific layout request of the delivered document;
• Any price increases applied in particular due to urgency, specific terminological research or any other request that goes beyond the services usually provided by the Service Provider.

To confirm an order, the Client must return the unaltered quotation to the Service Provider, either by regular mail with his/her written approval and signature if the quotation was originally sent by regular mail, or by e-mail with an expression of consent if the quotation was sent by e-mail. If the Service Provider does not receive the order confirmation, he reserves the right not to commence the service.

If confirmation of the order is not received in accordance with the procedures set out above within the period specified on the quotation, or, failing that, within thirty (30) days of the date of the quotation, the latter shall be deemed null and void.

The Service Provider reserves the right, after informing the Client, to increase the rates for services and/or not to respect the delivery date indicated on the Client’s initial order confirmation, in particular in the following cases:

• The modification or addition of documents by the Client after the quotation has been drawn up by the Service Provider. In this case, the Service Provider reserves the right to adjust the rate according to the volume of additional text to be processed, as noted or requested;
• The absence of documents during the quotation preparation process (if the initial quotation was based on the Client’s estimation of the number of words and an excerpt of the content to be processed).

In the absence of the Client’s express acceptance of these new delivery and/or invoicing conditions, the Service Provider reserves the right not to commence the service.

Unless otherwise stated in the quotation, the costs incurred during the provision of the service (travels, sending of express mail, etc.) shall be borne by the Client.

Any decisions to offer a discount, reduction or to apply sliding scale rates, based on a percentage or flat-rate (per page, line, hour or work), will be at the sole discretion of the Service Provider and only for the service to which they apply. Any discounts or rebates applied to the Client shall not, in any case, create a vested right concerning future services.

In the event that the Service Provider has not sent a prior quotation to the Client, orders shall be placed by e-mail and translation services shall be invoiced at the standard rate used by the Service Provider or at any other rate agreed upon by the latter and the Client in the exchange of e-mails. Any acceptance by the Client of the delivery time notified by the Service Provider constitutes an order.